Currently our team is formed by 10 well trained and experienced cleaners. Every time we hire a new cleaner we train them to standardize the cleaning quality. Before hiring each cleaner is interviewed, background and reference are checked, they are trained and finally ready to start working with the teams. You can always expect a team of two- three cleaners to work in your home. Working in pairs make the job faster once they share the tasks. To keep the standard and quality of service, we have a rotation system on our teams. We know every house is different, and the all…

Each team is responsible on carrying their own supplies. A bag with products, sponges, scrubbers, swiffers, clean cloths, mops, and a luggage with a canister vacuum. Because most of the staff are not drivers, and they use public transportation to go to each client, we have asked our customers to provide some equipment to decrease the amount of equipment they carry daily. If you have a canister vacuum, please let us know, we would prefer using yours. If you don't have a canister or light vacuum, our teams will use the company's vacuum. Please Note: Heavy vacuums are more difficult to…

We usually say that cleaning is a process. For every First Cleaning, we say it’s a Deep Cleaning. We do not know your home yet, we do not know how it’s been cleaned and how regularly. We give estimates of time based on the size, but each home is different. Some homes are smaller but messier, as the other way around. We try our best to do the best on the First Cleaning, but in some cases your home will need few cleanings before it looks it's best. The more frequent our team visit your home, the better it will look,…

We ask our customers to prepare the house for our visit. . Meaning, avoid leaving a lot of dishes in the sink (and if you do make sure the dishwasher is empty), avoid leaving clothes and objects around or on the floors such as toys as well. The more we have to organize to clean, longer we’ll take to finish the job, and sometimes we waste time organizing and then we don’t have enough time to focus on the cleaning. If you need help with organizing and cleaning, consult us for a Housekeeping Service.

If you are not usually at home to receive our team, please make sure to give us instructions prior to our visit . Some clients give us a copy of their keys, others use a lockbox, or leave the keys with concierge.The same applies for door codes/alarm codes. Absence of keys at the time of our arrival will result in service canceling and a full cleaning fee charge. In cases we need to wait until someone comes to open the door or bring the key, all the waiting time will be charged based on the hourly rates.   Please note: Our system…

Every client should have our cleaning checklist. It’s provided before the cleaning agreement , that way each client can be aware of everything included in their service. However, understand that the checklist might not be valid for every home. Some homes are cleaner and we can focus in all details, other homes, depending on the rates x time agreement we might not be able to follow all the tasks on the checklist. We always try to accommodate each client’s needs, and we can also discuss a special checklist for your home with all the areas of priorities versus the time we have. If…

If you have any special requests for your cleaning day, and notes, make sure you email to enjoyhousecleaning@hotmail.com at least 24 hrs prior to your appointment to make sure we don’t miss your notes and send the right instructions to the team booked to clean your home. Please note: • We do not move heavy furniture such as couch, lift bed frames, or push heavy furniture. In case of requests to clean behind, and underneath heavy furniture, make sure you have pulled out for them. We do not clean the outside windows if: They are higher than we can reach, and during…

The night prior to your cleaning appointment, each client receives a reminder by sms or email from our booking system. Please note: the time booked is not 100% accurate, and it’s based on routes between one client an another, and we might take more or less time, depends of traffic, changes of buses, time waiting for buses, snow, rain, cold and other factors that makes the time scheduled not very accurate. Due to that, we understand some customers request punctuality, and to avoid bigger concerns, we’ll work with a time window of 2 hrs, meaning, if you are booked for 1:00 pm,…

Rates - Each year we do some adjustments on the rates for new customers. Meaning, older customers might have different rates and agreements. Also rates are negotiated individually with each client according to each service agreement, seasonal promotions and others. Clients with hourly rates, the time is tracked by our system Jobber. Each team has their own app, and we track all their steps along the day. Payments - If you make cash payments, make sure the payment is always ready before the cleaners leave. We only accept Canadian Dollar. If you are leaving tips, make sure you leave a note saying the team…

Based on the experiences we have had since the beginning of the company, we have added a cancellation fee when you want to cancel the service already booked and confirmed. We understand you might change your mind, or even have emergencies and you need to cancel, however once your cleaning is already confirmed and you cancel at last minute - meaning same day - or in less than 48 hrs - not only the teams, but also other clients are harmed by your cancellation. Once we have a commitment to each other, is very important that you think twice before…

We are very concerned about each service provided, and we want to make sure you are happy with our services. After each cleaning we'll send a survey through surveymonkey.com. We understand you might not answer every time, but it's very important you let us know how we are doing, if you have any concerns or complaints we would love to hear so we can work on improvements. Besides, the teams earns bonus every time they get great feedbacks and scores higher than 3, on a scale 1-5. If you are very happy with the service we also would love to…

In the beginning of 2018 we have implemented a bonus competition between the teams to motivate them to do their best for each job. After each cleaning, we send a survey from Survey Monkey to your email asking the teams performance score on that day, suggestions and notes for the job. It’s been working very well, and we have increased the quality of our services due every survey answered. It’s very important that every client answer the survey after each cleaning, so we know what do we need to improve. If we do not hear anything from you, to us means…

Due the big amount of clients and jobs we have every day, it’s hard to switch days and times, however we always try to accommodate our clients needs. If you need to make changes, let’s plan together. Always contact us at least 48 hrs in advance, and we’ll be happy to help you. We might also have some unexpected situations where we'll need to reschedule your appointment. Could be due a snow storm or a sick worker. In this cases we'll try to accommodate you on the following days.

We have grown due all the referrals our clients have given to us. And we are happy to fortify our partnership giving you discounts or rewards every time you refer us to your friends and family. How does work? Every time you refer us to someone you get 10% off on your next cleaning. You can do in many ways: Sharing our page on Facebook - https://www.facebook.com/enjoyhousecleaning/ Recommending us in a Community Group on Facebook (Make sure they mention your name once they book with us) Sharing your experiences with your co-workers, neighbors Letting your boss know we also do Office Cleaning and Commercial cleaning Write us a…

For your safety and ours as well, our company has liability insurance with FSB. Our liability covers damages caused by us over $1000. Any damages or incidents that happens, the teams will take a picture and notify us immediately. We’ll contact you within 48 hours to inform what happened and how can we proceed next. If the damage is under $1000 we’ll negotiate directly with you. If you noticed something is missing or damaged on the same day of cleaning, please notify us right away! Note: If you already have any furniture damaged, please advise us always before we start the cleaning, that…

If you have a Regular Cleaning Agreement - Weekly, Bi-weekly or Monthly Cleaning, and you no longer want to continue with our services, please let us know if there is anything that we can do to change your mind. If it is your final decision, make sure to let us know as soon as possible. Terminations done in less than 48 hrs prior to your cleaning appointment, will be also considered as Cancellations, and you will be charged as full service. If you are not happy with our services for some reason, let us know what’s happening, and the reasons of…