Arrival Time X Schedule Time

The night prior to your cleaning appointment, each client receives a reminder by sms or email from our booking system.

Please note: the time booked is not 100% accurate, and it’s based on routes between one client an another, and we might take more or less time, depends of traffic, changes of buses, time waiting for buses, snow, rain, cold and other factors that makes the time scheduled not very accurate.

Due to that, we understand some customers request punctuality, and to avoid bigger concerns, we’ll work with a time window of 2 hrs, meaning, if you are booked for 1:00 pm, you can expect our arrival between 12:00 pm and 2:00 pm.

We ask you to try to be available to receive our team in that two hour window. We will contact you in advance in case our schedule get delayed. In some cases, we might have to reschedule your cleaning to the next day. If the client decides to cancel the service, instead of rescheduling, a full charge will occur as a result of last minute cancellation.