Keys, Lockboxes and Codes
If you are not usually at home to receive our team, please make sure to give us instructions prior to our visit . Some clients give us a copy of their keys, others use a lockbox, or leave the keys with concierge.The same applies for door codes/alarm codes. Absence of keys at the time of our arrival will result in service canceling and a full cleaning fee charge. In cases we need to wait until someone comes to open the door or bring the key, all the waiting time will be charged based on the hourly rates.
Please note: Our system notifies you every night prior to your cleaning day at 7 pm.