We are very concerned about each service provided, and we want to make sure you are happy with our services. After each cleaning we'll send a survey through surveymonkey.com. We understand you might not answer every time, but it's very important you let us know how we are doing, if you have any concerns or complaints we would love to hear so we can work on improvements. Besides, the teams earns bonus every time they get great feedbacks and scores higher than 3, on a scale 1-5. If you are very happy with the service we also would love to hear it, it helps us to know how you like things, and if we have improved. In case of concerns or complaints, please contact us in 24 hours by phone or email, we'll get back to you as soon as possible to discuss a better solution. Our communication is very important and we want to make sure you are happy and the same mistakes does not happen again.
Note that: We do not refund money. However if you make a complaint over 24 hours we were there, we’ll discuss your concerns with the teams to avoid happening again, but we are no longer booking returns. Also on returns, we only clean the areas of concerns, not re-doing the entire job again.