You’re All Set!

Thank you for booking
with Enjoy House Cleaning!
Here’s everything you need to know about what happens next:

1. What Happens Now?

Once you’ve completed your booking and paid the deposit, our team will review all your details.

If anything is missing, we’ll contact you.
Otherwise, you’ll receive your booking confirmation within 24 business hours.

2. When Do I Pay the Remaining Balance?

The remaining balance will be automatically charged once your service is complete, using the card saved on file.

If you didn’t save your card, we’ll send you a secure request before confirming the service.
Prefer to pay by cash? Let us know in advance so we can inform the team.

Rest assured: your card information is encrypted and never shared.

3. Is This the Final Price?

The price shown is an estimate based on the details provided.

If more time is needed due to property conditions, scope of work, or missing information, we’ll contact you to approve any extra charges before proceeding.

4. I Have a Promotional Code – How Does It Work?

All promo codes must be added in the "Additional Details" section during booking.

Our team will apply the discount and update the final price.

Without entering the promo code at the time of booking, discounts will not be applied—so don’t forget to include it!

Promotional rates or discounts are not cumulative

5. What If I Want to Cancel My Service?

To cancel for free and receive a full deposit refund, please give us at least 48 business hours' notice.

Cancellations made with less than 48 hours' notice will result in loss of deposit.
If you reschedule within the same week, the cancellation fee is waived.

6. I Signed Up for a Service Subscription—What Now?

Your visits will be automatically scheduled on the same weekday and time window based on your chosen frequency.
You can track and manage your appointments through our Client Portal.
Need to make changes? Contact us at 📧 enjoyhousecleaning@hotmail.com or 📱 416-909-1590.

Note: Subscription pricing is discounted based on regular frequency and requires a minimum number of visits per month.

Skipping a visit without 48 hours' notice results in your next service being charged at full rate.
You can always reschedule instead to keep your discount active.

7. What If I Want to Cancel My Subscription?

We require 30 days’ notice to cancel your subscription.

8. Can I Change My Frequency?

Yes! Just contact us and we’ll make the change for you.

Your rate will be adjusted according to the new frequency.

9. Still Have Questions?

Our friendly office team is available Monday to Friday, 9 AM to 5 PM

📞 Call or Text: 416-909-1590
📧 Email: enjoyhousecleaning@hotmail.com
💬 WhatsApp also available!

10. What If I’m Not Happy With the Service?

We always strive to exceed your expectations. If you’re not fully satisfied:

Please contact us within 24 hours of your service.

Provide photos or videos for better reference and understanding.

If needed, we’ll schedule a free return visit within the same week to make it right.

Please note: no refunds are issued, but we’re committed to resolving any concerns.

💬 Happy with our service?

Don’t forget to leave us a 5-star review!

Your feedback means the world to us—and our team earns performance bonuses for great reviews!